An amendment to the UK Consumer Rights Act has extended its protection to cover digital-only purchases.
The new amendment give British gamers redress towards publishers who release buggy games or games with less features or quality than showcased in its trailers and demoes.
"If the company says, this is how the game is going to work, and later they pivot and say, actually it will be slightly different, players could complain that, well I bought it under the belief it was going to be something else, so I want a refund," Alex Tutty from entertainment law company Sheridans explained.
The new Consumer Rights Act even goes one step further by giving consumers the right to "challenge terms and conditions which are not fair or are hidden in the small print." In other words, publishers shouldn't be able to sidestep the regulation by adding a section in the EULA.
