Most gamers are familiar with the various problems that accompanied the XBox 360 launch. Most issues were overheating related but some owners of the first next-gen console did complain about their game discs being scratched.
Microsoft swiftly responded to complaints claiming that the console should not be moved if it was ON and a disc was in the drive but the company also suggested that there were very few such complaints. It appears however, that the number of complaints may have been underestimated as GameFly, the subscription-based rental service, has decided to react to the increasing number of damaged X360 disc returns.
According to Gamasutra, GameFly has already started sending out warning letters to X360 owners who return scratched discs. The letter states:
We have received reports that certain XBOX 360 consoles have caused damage to GameFly videogames. Unfortunately, we have been notified that you recently returned a damaged XBOX 360 game.
As a precaution, we have removed all XBOX 360 games from your GameQ. Please contact Microsoft at 1-800-4MY-XBOX. Please do not rent XBOX 360 games until you have resolved this issue.
In the future, should GameFly receive XBOX 360 games from you that have been damaged, you will be charged a replacement fee.
It is not clear how many such letters have been sent out by GameFly and the company has not yet responded to questions but if you are a subscriber to the service and have received such a letter from them please let MegaGames know so that we can begin to gauge the scale of the problem.
